Language Matters

Kathleen Stein Smith, Ph.D

Native English Speakers Are the World’s Worst Communicators

“In a room full of non-native speakers, ‘there isn’t any chance of understanding’. It might be their language, but the message is often lost.”

It was just one word in one email, but it triggered huge financial losses for a multinational company.

The message, written in English, was sent by a native speaker to a colleague for whom English was a second language. Unsure of the word, the recipient found two contradictory meanings in his dictionary. He acted on the wrong one.”

Read more @ http://www.bbc.com/capital/story/20161028-native-english-speakers-are-the-worlds-worst-communicators

Languages do matter!

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